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Getting rid of an amount that should not on a Customer Account

Problem Details: 

Some open credit and debit notes have been on accounts for years.  The AP and AR sub ledgers and GL accounts are balanced.  What is the best way to get rid of these amounts from accounts?


Solution:

Enter an invoice, credit note, debit note or adjustment that is the reverse of the amount you are trying to remove. The new entry should affect the same two GL accounts as the credit note in question, but in reverse.  Ensure posting both in AP and GL to keep the subledger in balance to the GL.

Another solution is to use Create Write-Off Batch from AR Periodic Processing to write off the outstanding amount.

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