Follow

How to Reverse Payment Made by Credit Card

Problem Description:

A bill was selected for payment with the payment method of 'charge card' and this now needs to be reversed

 

Solution:

  1. Go to Cash Management from the top navigational bar.
  2. Under the Reports section, click on Registers, then Charge Card Register.
  3. Enter appropriate filters and click on View
  4. There will be a 'Reverse' link to the right of the payment made to the bill

Note that when reverse is selected, a pop up window will come up.  There is a checkbox at the bottom of the screen titled 'reverse' which is next to the bill.  Selecting this checkbox will reverse the bill in addition to the payment out of the system.  Therefore, if this bill is to still be paid at a later time, leave this option unselected. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk