When logging onto Sage, the following message is displayed:
"Earlier processing was not completed. Use Restart Maintenance to see which operations stopped due to errors"
This message indicates that a process which the user was running, has stopped or been interrupted, and did not complete successfully. A restart record is then created, resulting in the above message being displayed when the user logs onto Sage.
Go to Administrative Services / Restart Maintenance and use the arrows to scroll through the records. Each restart record will show the details of the process that stopped including: which database the process stopped in, the program name of the function, the User who was running the process, the date and time, and a message giving more details about what process was interrupted.
Once the process has been identified, the user can then resume the function. When the process has been restarted and completed, the restart record is deleted automatically.
In some cases, if the process does not need to be restarted or completed, the restart record can be manually deleted from the Administrative Services / Restart Maintenance screen. However, it is very important not to delete any restart records for any process that needs to be continued, or the program will not know where to resume processing.
Examples of processes for which restart records should not be deleted are:
- cheque creation
- posting entries or batches
- year end processing
Any type of transactional procedure must be completed in order to retain data integrity. If a restart record for a transactional process is deleted, data corruption may result.
Common processes that cause restart records, which can be deleted, are:
- imports - in many cases, an import is interrupted or errors and need never be completed as the user may finish the data entry manually.
- item wizard functions - item wizard is often started and not finished. The user can complete the data entry many different locations or it may simply not be required.
To view a report for all the restart records in the system, open Restart Maintenance and click on File / Print. A list of all the restart records is printed. This may be helpful, since no finder is available on this screen, and it will let the user know how many restart records there are.