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Error: "You do not have a license to use this product" occurs when opening a company on a specific computer or with a specific Windows user


Problem Description:
The following error may occur when opening a company:

"You do not have a license to use this product."

Solution:

This may be caused by a Windows user account that has insufficient rights to the Sage 300 Shared Data directory and Sage cannot read the license files.

  1. Check the Sage 300 Shared Data directory path in the registry, HKLM\SOFTWARE\Wow6432Node\ACCPAC International, Inc.\ACCPAC\Configuration 
  2. Confirm that this is the same location displayed in the registry from a workstation(s) that can open a company successfully 
  3. Check the user permissions for the Sage 300 Shared Data directory.  Windows user accounts must have full access to the folders and sub-folders. 
    1. Right-click on the Sage 300 'Shared data folder' and select Properties
    2. Click on the Security tab
    3. Verify that the Domain/user name is displayed in the Group or user names window 
    4. Highlight the affected user, and check the Permissions grid.  Ensure that 'Full Control' is selected for the user and that they have access to Modify, Read & execute, List folder contents, Read, and Write.
  4. Note: The above steps have resolved a majority of these issues. In some cases there is a second registry key in the HKCU\Software\ACCPAC INTERNATIONAL, INC. that is causing the error.
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