Granting External Access to Customer Support

Problem Description:

How to grant external access to Customer Support



  1. Go to Company from the top navigation bar.
  2. Click External Access Users.
  3. Click "Edit" for Customer Support.
  4. Select the following:
Access: Enabled
Admin Privileges: Full
Access Expiration Date: This date can be set up to 90 days into the future. 

Note: If you do not see the option for External Access Users, you are not a full administrator.  Please contact an Intacct Administrator with Business Admin privileges within your company to enable this access.


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