Follow

Reversing a Charge Card Payment

Problem Details:

Have paid a bill using a Charge Card, but need to reverse that payment.

 

Solution:

This is done from the Charge Card Register.  Go to Cash Management / Registers / Charge-Card Register.  Enter the appropriate selection criteria and view the report.  On the far right of the screen, next to each entry will be a hyperlink to 'reverse' the transaction.

A new popup screen is opened and a memo can be entered as to the reason for the reversal.  There is also an option to reverse the bill that the payment has been applied to.  If the bill is not reversed, then it becomes outstanding again, and will be able to be paid again during the 'select bills to pay' procedure.

When the details of the reversal have been entered, click Submit.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk