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UI Container error when trying to send email advices from the Orchid EFT program

Problem Details:

When trying to email advices from the Orchid EFT program, the following error is displayed:

“Sage 300 ERP UI Container has stopped working”

with the following details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: A4WCONTAINERXP.EXE

Application Version: 6.2.0.3

Application Timestamp: 5522d3e3

Fault Module Name: ntdll.dll

 

Solution:

The more recent versions of Orchid EFT seem to have been targeted by anti-virus software.  Check the ...EL62A folder for the file 'sendmail.exe'.  If this file is not in this folder, check the anti-virus quarantine.  Restore the file, or re-install the program.  Add this file to an exclusion list in the anti-virus software to avoid its removal.

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