Need to change the file sequence number in Orchid EFT's Bank Setup but the field is grayed out when File naming method is something other than 'File Sequence No.'
There is a known bug in the software that may be causing the issues. Update to the latest version of Orchid EFT (2014 PU 4.01) to resolve the issue. Contact BAASS Business Solutions if assistance is required.
Workaround is to change the File Naming method for both Payments & Refunds AND Receipts to 'File Sequence Number'. This will enable the File Sequence Number field to be able to be edited. Once edited, the File Naming method can be changed back to 'Batch Number'.