Credit note issued through Service Manager is not returning stock to inventory
There are four Entry Modes when entering an item transaction in Service Manager. The default mode is Supply, which is used for selling an item to a customer. The other modes are:
- Credit and Return
- Price Debit Adj.
- Price Credit Adj.
If the credit note issued does not return the item to inventory, then it is most likely that the Price Credit Adj. entry mode has been used to issue the credit. A manual IC Adjustment will need to be done. When returning items, the entry mode Credit and Return must be selected.
Price Debit Adj. and Price Credit Adj. entry modes will increase or decrease the price charged to the customer respectively, but they will not affect the quantity of inventory sold or returned.