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Accounts Receivable/Cash Management – All banks are not available when attempting to receive a payment at the Top Level

Problem:

The user is attempting to receive an AR payment in a multiple base currency company, but only some of their banks appear for selection in the Account drop-down menu.

 

Solution:

Scenario: In a multiple base currency company, you navigate to Accounts Receivable to receive a payment and you have some, but not all, banks (checking accounts) appearing within the Account drop-down menu.

Solution: If the bank accounts were created at the top level and the bank currency is associated with the entity base currency, then it will show at the top level.

Example: You are creating a Thailand bank at the top level. The currency associated with it is THB and the entity that you’re assigning the bank account to has a THB base currency so this bank account will show up at the Top level for transactions.

However, if you are creating the Thailand bank at the top level with the THB currency, but assigning it to a USD base entity, then this bank account will not show up at the Top level for transactions.

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